Refund Policy

LumeSafe, operated by Zero88 Pty Ltd, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date — including change of mind. This applies to individual subscriptions, organisation plans and the one-off 24-hour pass.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or email us at saintethels@gmail.com and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 3–10 business days.

Subscriptions renew automatically. You can cancel at any time from Settings or through your Paddle receipt; cancellation stops future renewals and you keep access until the end of the paid period. If a renewal charge catches you by surprise, contact us within 30 days and we will refund it.

This policy is in addition to your rights under the Australian Consumer Law and any equivalent consumer protection law that applies to you. See also Paddle's refund policy.